Thursday, January 28, 2010

BonBonCosmetics Sucks!

This post is rather being a rant about an online store - BonBonCosmetics. Have anyone shopped there before?



So basically the story is that I made a purchase on their website on January 5th. 3 days later, the status still showed pending while my credit card was charged on the same day I put in the order. I emailed them nicely asking about my order status. There was no reply but I did see the order status changed to "shipped" on their website on Jan 9. I waited and waited for the package to come. Normally packages from HongKong will go through New York custom first then it takes another 4 to 5 days to get here. But it never takes more than 2 weeks.

Around last weekend, I couldn't wait any longer and sent them message asking for the status again. Once again no reply for 2 days. I finally could't take it anymore. I messaged them saying hey it's been more than 2 weeks and where's my package? If there's still no reply I'm gonna call my credit card company and dispute it. I think this time they finally see my message or being scared of getting charged back? They emailed me back with a tracking number. Guess what? It was shipped on the 20th. Does it take 11 days to get to the post office?!

This is the first time and will be the last time I order from BonBon. I've had many good experience with other online retailers. Even ebay sellers are more responsible than this. They really need better communication. And the most important thing is they need to be honest. If there's a problem, speak! Don't just eat customer's money and put on false information on their order status. You know what? They're going to lose my future business. It's not a big deal to me anyway. I've seen better price and better customer services than that.


8 comments:

Crystal said...

I have never shopped there, but I was thinking about it a few days ago. Thanks for sharing, I probably won't try that anymore. Sorry for the delay! I hope you still get your stuff and they definitely need to be more resposible.

Blair said...

Ughhh, 20 days to ship a package? Ridiculous!!

Blair said...

Sorry, I meant 11 not 20 haha

coffretgorge said...

im so sorry to hear this, but I do hope you get your stuff soon. Things like these are just inevitable with online shopping. Thanks for sharing! :)

Denysia said...

I've never ordered from them, and that's why I get a little panicked whenever I order from someone overseas, unless I've ordered from them before. Hopefully you get your package soon!

ning * star said...

If I were u, i gonna be mad, mad mad... especially they didn't reply as early as they should.

Tiptoe21 said...

thank you for sharing. That is insane!! I'm sorry you had to experience that. Thank goodness I never ordered from them; i almost did too.

Ailsa said...

This sounded very much like my experience, only I shopped at a website selling color contact lenses. After I paid them I got a system email right away, and not long after that I received another email saying my order status has been changed to "shipped". After that, I waited for 2 months. No package, no replies, no nothing. I wrote them so many times asking for my order status and refunds, no replies at all. So I opened a dispute in paypal and I sent emails to his mailbox that he registered on paypal, finally I got a refund. No apologies of course, but I got my money back at last.

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